Billings & Collections Specialist

The Billings & Collections Specialist is a dedicated Accounts Receivable role, London based, covering London, Hong Kong and Singapore. The role establishes clear ownership and segregation between operations/order management and finance/accounts receivable, owning end-to-end sales invoicing, cash allocation, collections and payment query resolution within a centralized, NetSuite-enabled finance process.

Responsibilites

• Create sales invoices from sales orders and ensure invoice quality validation, emailing invoices to clients and uploading invoices to client portals when needed.
• Allocate customer payments using NetSuite bank feeds.
• Perform collections in line with the credit management & collections policy.
• Resolve customer billings and payment queries in collaboration with the operations team.
• Maintain accurate Accounts Receivable records.

Outcomes

• Clear ownership and segregation established between operations/order management and finance/accounts receivable across London, Hong Kong and Singapore.
• Reduced aged overdue balances and improved billing timeliness and quality through a standardized, centralized finance process supported by NetSuite automation.
• A validated, sustainable AR operating model, confirmed through a 2–3-month capacity review that determines whether additional outsourced APAC support (Phase 2) is required.

KPIs

• Aged overdue balances across London, Hong Kong and Singapore.
• Billing timeliness and quality of invoice processing.
• Number and complexity of customer payment queries resolved.

Requirements

• Prior experience in billing, accounts receivable, or collections, ideally within a finance shared services or multi-entity environment.
• Hands-on experience with an ERP/accounting system; NetSuite experience strongly preferred.
• Strong attention to detail with the ability to manage invoicing, cash allocation, and collections across multiple entities and currencies.

Preferred Qualifications

• Experience supporting billing/collections across multiple jurisdictions (e.g., UK, Hong Kong, Singapore).
• Familiarity with client billing portals and sales-order-driven billing processes.
• Exposure to credit management and collections policy design, including aging-based automated customer reminders.

Skills and Competencies

• Strong customer service and communication skills, with the ability to resolve billing and payment queries collaboratively across teams.
• Analytical and process-oriented mindset, comfortable using automation and bank feeds to drive efficiency.
• Ability to work independently while managing a broad, multi-region scope across London, Hong Kong and Singapore.