Client Service Associate

We’re seeking a motivated professional with corporate and customer service experience to join our collaborative team. If you’re detail-driven, tech-savvy, and thrive in a supportive environment, we’d love to hear from you.

Responsibilites

• Communicate with law firm clients in a professional environment. Customer service skills are a must.
• Serve as a direct point of contact with clients – processing orders, resolving any issues, request for assistance.
• Assist clients with using Cogency’s proprietary applications (training provided)
• Review and submit legal documents.
• As an an intermediary between clients and state/public offices.
• Working with public offices and commercial agents on the client’s behalf.
• Multi-tasking effectively while maintaining superior attention to detail.
• Provide timely responses within a 15-minute time frame.

Requirements

• Applicants should be computer-knowledgeable and show a strong proficiency in verbal and written communication.
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook)
• Bachelor’s degree or 2+ years of related experience with legal or corporate legal services transactions.
• Team player with a positive attitude and friendly demeanor.

Additional Information

Job Type: Hybrid, M-F Hours: 10:00 a.m. – 6:00 p.m. PST Salary Range: $50-55K