Client Service Associate

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail-oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilites

• Communicating with law firm clients directly and providing excellent customer service.
• Responding promptly to client questions and concerns via phone and email. Provide timely email responses within a 15-minute time frame.
• Serve as a direct point of contact with clients – processing orders, resolving any issues, request for assistance.
• Processing client orders; including corporate and UCC requests, legalization orders, etc.
• Helping clients to use Cogency Global’s proprietary applications (training provided).
• Guiding clients through the process of working with state and local public offices.
• Working with public offices and commercial agents on the client’s behalf. Coordinating with internal and external contacts on order fulfillment.
• Multi-tasking effectively while maintaining superior attention to detail.
• Other duties as assigned.

Requirements

• Excellent customer-service skills.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in typing and Microsoft Office programs, especially Word, Excel and Outlook.
• Great written and verbal communication. Detail-oriented.
• Prior corporate knowledge and paralegal experience preferred.
• Bachelor’s degree or related experience with legal or corporate legal services transactions.
• Team player with a positive attitude and friendly demeanor.
• Experience in administrative, operational, data entry, document review, and/or customer support roles.
• Exposure to filing, compliance, corporate services, UCC, or service-related processes.
• Ability to manage work in a high-volume environment. Attention to detail is paramount and strong organizational skills are required. Ability to prioritize deadlines and manage time efficiently and independently.
• Superior customer service skills in a professional, legal environment. Communication with attorneys and paralegals is daily.

Additional Information

Job Type: Remote, M-F Hours: 10:00 a.m. – 6:00 p.m. Salary Range: $48K