Client Service Specialist – Albany, NY
Cogency Global is seeking a highly motivated, customer-focused Client Service Specialist to join us at our Albany office.
Summary
We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.
Responsibilities
- You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
- Ability to respond promptly to client questions and concerns
- Helping clients to use Cogency Global’s proprietary applications (training provided)
- Guiding clients through the process of working with state and local public offices
- Working with public offices and commercial agents on the client’s behalf
- Reviewing legal documentation –attention to detail is a must.
- Multi-tasking effectively
Requirements
- Excellent customer service skills
- Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
- Team player
- Great written and verbal communication
- Bachelor’s degree
- Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
Additional Information
Job Type: Full-time; M-F Hours: 9:30 a.m. – 5:30 p.m.
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