Client Service Specialist – Chicago, IL

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Key Responsibilities:

• You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.
• Ability to respond promptly to client questions and concerns
• Helping clients to use Cogency’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client’s behalf
• Reviewing legal documentation –attention to detail is a must.
• Multi-tasking effectively

Required Qualifications:

• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
• Light walking will be required for dropping off & picking up documents at state agencies

Additional Information

Job Type: Full Time, M-F Hours: 9:00 AM – 5:00 PM Salary Range: $40K –$45K