Client Service Specialist, Los Angeles CA

Summary

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Responsibilities

• Processing orders, resolving issues and handling requests in corporate and UCC transactions
• Daily, direct contact with client base that primarily includes paralegals and attorneys
• Ability to respond promptly to client questions and concerns
• Must maintain high standard of quality while consistently meeting tight deadlines
• Assisting clients with use of Cogency Global’s proprietary applications
• Consulting with clients on the process of working with state and local public offices
• Working with public offices and commercial agents on the client’s behalf
• Review of legal documentation –attention to detail is essential
• Ability to multi-task effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially- Word, Excel, and Outlook)
• Team player
• Exceptional written and verbal communication

Requirements

• Bachelor’s degree or equivalent education/experience
• Strong prioritization and time management skills, as well as problem solving skills.
• Ability to work independently with a minimum amount of oversight.
• Prior industry knowledge and customer service experience is preferred

Additional Information

Job Type: Full Time, M-F Hours: 10:00 AM – 6:00 PM Salary Range: $52K –$55K