Client Service Specialist – Los Angeles or Sacramento, CA
Cogency Global is seeking a Client Service Specialist for our Los Angeles or Sacramento office.
Summary:
We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.
Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.
Essential Duties and Responsibilities:
- Processing orders, resolving issues and handling requests in corporate and UCC transactions
- Daily, direct contact with client base that primarily includes paralegals and attorneys
- Ability to respond promptly to client questions and concerns
- Must maintain high standard of quality while consistently meeting tight deadlines
- Assisting clients with use of Cogency Global’s proprietary applications
- Consulting with clients on the process of working with state and local public offices
- Working with public offices and commercial agents on the client’s behalf
- Review of legal documentation –attention to detail is essential
- Ability to multi-task effectively
- Excellent customer service skills
- Proficient in Microsoft Office programs (especially- Word, Excel, and Outlook)
- Team player
- Exceptional written and verbal communication
Job Requirements:
- Bachelor’s degree or equivalent education/experience
- Strong prioritization and time management skills, as well as problem solving skills.
- Ability to work independently with a minimum amount of oversight.
- Prior industry knowledge and customer service experience is preferred
Together, we live our Core Values
Integrity: Doing the Right thing even when no one will know and walking the talk
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture
No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy
…and to further support our staff, we offer:
- Relaxed and Casual dress code for Summer months & Fridays
- Educational assistance program for all of our eligible staff members
- Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
- An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
- A commitment to diversity & inclusion
- 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
- 80% covered Medical Insurance & 80% covered Dental & Vision insurance
Additional Information
Job Type: Full Time, M-F Hours: 10:00 AM – 6:00 PM Salary Range: $54K –$55K
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