County Fulfillment Client Service Specialist – Tumwater, WA

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance.
• Data entry of client information, electronic filing, and retrieval of documents.
• Ability to respond promptly to client questions and concerns.
• Receive inbound and make outbound customer calls and government agency calls.
• Research various online county and state agency databases
• Performing due diligence online search requests, involving Secured Transactions, liens, litigation and/or bankruptcies for corporate and individual targets.
• Guiding clients through the process of working with state and local public offices
• Working with public offices and commercial agents on the client’s behalf
• Create and deliver various types of reports.
• Reviewing legal documentation –attention to detail is a must.
• Directly responsible to organize the workflow to meet deadlines and demands.

Requirements

• Able to multi-task effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Team player
• Great written and verbal communication
• Bachelor’s degree
• A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Additional Information

Job Type: Full-time; M-F Hours: 9:00 a.m. – 5:00 p.m. Salary Range: $38k – $42k