Direct Access – Client Service Specialist

We’re seeking a motivated professional with corporate and customer service experience to join our collaborative, family-oriented team. If you’re detail-driven, tech-savvy, and thrive in a supportive environment, we’d love to hear from you.

Responsibilites

• Perform searches using PACER and analyze federal court records to identify reportable cases, while ensuring accurate interpretation and reporting.
• Deliver high-quality, accurate results by reporting findings clearly and consistently while meeting accuracy, quality, and turnaround time requirements.
• Proactively resolve issues and improve processes by identifying discrepancies, collaborating with team members and partners, and recommending workflow enhancements.

Requirements

• Strong analytical and detail-oriented skills to accurately interpret search results, identify discrepancies, and document findings clearly.
• Ability to manage workload efficiently by navigating PACER, meeting productivity standards (25.00+ LPH), and adhering to 24‑hour turnaround times.
• Proficiency in following procedures and systems while maintaining compliance with state and Cogency-specific requirements and using internal tools for data entry and reporting.

Additional Information

Job Type: In-Office, M-F Hours: 9:00 a.m. – 5:00 p.m. Salary Range: $40K