Fulfillment Operations Supervisor

We’re seeking a motivated professional with corporate and customer service experience to join our collaborative, family-oriented team. If you’re detail-driven, tech-savvy, and thrive in a supportive environment, we’d love to hear from you.

Responsibilites

• Lead day-to-day Fulfillment operations across California and Washington.
• Ensuring accuracy, efficiency, accountability, and consistent
• white-glove service.
• Coach and develop team members; monitor, analyze, and report performance metrics.
• Balance workloads and ensure seamless queue coverage across the region.
• Standardize SOPs, training resources, and best practices.
• Support automation and system enhancements.
• Provide hands-on queue assistance during peak volumes.
• Partner with leadership and cross-functional teams on staffing, training,
• service, and operational priorities.
• Manage client and service escalations.
• Travel approximately 20-25% to regional offices to support operations and team development.

Requirements

• Strong leadership and team management experience.
• Ability to manage multiple priorities and deadlines in a fast-paced, high-volume
• environment.
• Proven ability to analyze data, monitor performance, coach employees, resolve problems, and drive process improvements.
• Excellent written and verbal communication, organization, judgment, and attention to detail.
• Comfortable with client interactions and escalations, hands-on operational support, cross-office collaboration, and approximately 20-25% regional travel.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Adaptability, accountability, and commitment to service excellence.
• Must be a current Cogency Global employee with manager acknowledgement.

Additional Information

Job Type: In-Office, M-F Hours: 9 a.m. – 5 p.m. PST Salary Range: $60K-$65K