Service of Process Analyst

Cogency Global is seeking professionals with prior legal, paralegal, or business experience to join our growing litigation management team as a Service of Process Analyst in either Delaware or California. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, and be organized and detail-oriented. A strong preference will be shown to applicants who have legal industry experience or a work history providing support services for business entities.

If you are a reliable professional who is driven to find modern business solutions and make real connections with people, we invite you to explore this opportunity to join the Cogency Global team.

Responsibilites

• Participate in training and ongoing development to build knowledge of Service of Process operations.
• Research and verify information using internal systems and external resources.
• Respond promptly and professionally to client and internal inquiries by email and phone.
• Manage multiple priorities while maintaining accuracy, quality, and established turnaround expectations.
• Learn and utilize multiple systems and workflows to complete assigned responsibilities.
• Work collaboratively with team members while also developing the ability to work independently.
• Follow established procedures while recognizing and communicating questions or potential issues.
• Provide exceptional customer service and contribute to a positive team environment.
• Participate in training and ongoing development to build knowledge of Service of Process operations.

Requirements

• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong computer and research skills.
• Ability to learn new systems, processes, and concepts quickly.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while also contributing effectively as part of a team.
• Strong customer service mindset.
• Dependability and accountability for assigned responsibilities.
• Bachelor’s degree (or comparable experience).

Additional Information

Job Type: In-Office, M-F Hours: 9 a.m. – 5 p.m. Salary Range: $40-42K