Supervisor – Entity Transactions

Responsibilites

• Supervise daily service, priorities, order follow-through and coverage.
• Coach and train team members; verify readiness for assigned work.
• Enforce the 15-minute response standard and substantive client updates.
• Audit orders for accuracy, documentation, next steps and timely billing.
• Address performance gaps promptly and follow through on commitments.
• Investigate recurring failures; question practices and implement fixes.
• Partner with ET managers on consistent team norms and values.
• Build trusted partnerships with Sales and ESD teams.
• Serve as an accessible resource; escalate risks with proposed solutions.
• Model shared team norms, values and a continuous learning mindset.

Requirements

• Hands-on supervision or team leadership; coaching and accountability.
• Strong client service, prioritization, quality review and follow-through.
• Investigative judgment; a learning mindset and ability to verify workflows.
• Clear communication, constructive challenge and strong partnerships.
• Solid Microsoft Office skills and general comfort with technology.
• Openness to explore and learn new technologies.
• Recommended relevant experience: 3-5 years.

Additional Information

Job Type: Remote, M-F Hours: 9:00 a.m. – 5:00 p.m. PST Salary Range: $70-95K