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EMPLOYMENT

Integrity, Fairness & Fun

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COGENCY GLOBAL is the home of talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on.

Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire career. Although we’re a little smaller than the big guys, we’re superior in many ways, from providing unparalleled service, to being thought leaders that create some of the industry’s most innovative products. 

Growth is a big part of our mission and isn’t simply expanding our global capabilities and locations. It’s also providing our team with the tools they need to evolve and face new challenges, including ongoing training and emerging technology.

If you’re a reliable professional that’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

The COGENCY GLOBAL advantage:

  • No-Layoff Policy.
  • Competitive salaries.
  • Comprehensive benefits (medical, dental, 401k and life insurance).
  • Paid time off for charitable work and community service.
  • Culture of learning with ongoing training.
  • Global opportunities.
  • Same management team for over 10 years.
  • Healthy company culture of inclusion and respect.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

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We are currently looking to fill the following position(S):

 

CLIENT SERVICE SPECIALIST – Sacramento, CA

Summary

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction, and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They have a strong customer-service orientation and are results-driven and focused.

Responsibilities

  • Processing orders, resolving issues and handling requests in corporate and UCC transactions.
  • Daily and direct contact with client base via phone and email.
  • Responding promptly, professionally and courteously to client questions and concerns.
  • Maintaining a high-standard of quality while consistently meeting tight deadlines.
  • Assisting clients with use of COGENCY GLOBAL proprietary applications (training provided).
  • Consulting with clients on the process of working with state and local public offices.
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner.
  • Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents.

This job description reflects management’s assignment of essential functions and nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

  • Ability to multitask effectively.
  • Excellent customer-service skills.
  • Proficiency in Microsoft Office programs.
  • Team player.
  • Exceptional written and verbal communication.
  • Bachelor’s degree or equivalent education/experience.
  • Prior industry knowledge and customer-service experience is preferred.

 

CLIENT SERVICE SPECIALIST – Charlotte, NC

Summary

The Client Service Specialist assists our clients with updating their company’s corporate information at the Secretary of State, in each state. This position will entail researching, document preparation and filing, and customer service.

Responsibilities

  • Research various online state-agency databases.
  • Manage multiple projects with Excel.
  • Prepare, review and submit legal documents to various state agencies.
  • Work synergistically on a team with professional colleagues who are working towards common goals.
  • Use problem-solving skills to deliver the right response to clients.
  • Maintain client contact through written and verbal communication to ensure optimum services are being rendered.

Requirements

  • Associate’s or bachelor's degree or equivalent training, education and experience preferred.
  • High level of professionalism.
  • Proficiency with Microsoft Outlook, Excel, Word and PowerPoint.
  • Strong verbal and written communication skills.
  • Organized, consistent and detail-oriented approach to work.
  • Ability to manage numerous projects simultaneously.

 

Training Associate - Dallas, TX

Summary

The candidate will collaborate with a global team to create a continuous learning environment that encourages professional and personal development through the use of multiple educational platforms. Under general direction, will deliver basic and advanced learning interventions in a specified content area. May provide on-the-job coaching on selected projects and may serve as learning coach in some settings. Will serve as a subject matter expert on learning development design and development projects. May coach less experienced learning facilitators.

Duties

  • Instruct live courses and modules in a training room, one-on-one and via the Internet.
  • Provide constructive feedback to learners on their understanding of new materials and their performance in the training environment.
  • Continuously update and improve delivery and coaching skills including the use of new technologies for sharing knowledge and building skills.
  • Assist Region and Branch personnel with training needs and questions.
  • Assess trainees’ skill and knowledge needs, provide feedback and offer suggestions for improvement and support resources.
  • Evaluate the on-the-job effectiveness of former class participants as appropriate.
  • Report results of measurements and evaluations to appropriate Program Leaders, Learning and Development Managers.
  • Assess the effectiveness of training programs and determine the need for adjustment or development of new programs.
  • Develop new training programs.
  • Arrange for an appropriate learning environment for the presentation of material, which may include room arrangement, audiovisual equipment, technical equipment, web access, handouts, etc.
  • Maintain and upgrade lab equipment and computers used in training.
  • Deliver training programs on time and on budget.
  • Turn in and maintain records, prepare reports and correspondence as required, including timely expense reports.
  • Other duties as assigned.

Requirements

  • Knowledge of industry and the primary products, services and tools that are used to serve our clients.
  • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint experience.
  • Solid analytic, verbal and written communication skills.
  • Strict attention to detail, excellent organization skills, ability to balance numerous tasks and meet tight deadlines.

 

Process Agent & International Services Specialist - New York, NY

Cogency Global (formerly National Corporate Research, Ltd.) is a professional registered agent company that has been providing nationwide statutory representation, corporate and secured transaction services since 1980.  We are committed to building a successful company with a demonstrated commitment to integrity, fairness and fun and we are proud of our “No Layoff Policy”. 

We are currently seeking a qualified candidate to join our Process Agent/International Services team.  The team works with attorneys and major firms around the world supporting cross border transactions with global document retrieval, company formation, lien searching services and provision of agents for service of process primarily in the US, UK and Hong Kong. 

Responsibilities

  • Receive inquiries, requests for quotes and orders from clients; respond to requests, enter and process orders.
  • Review legal documents and draft appointment agreements, manage a follow-up system and complete orders including invoicing, some post-completion tasks and collections activities.
  • Support research into jurisdictional requirements relating to Cogency Global’s suite of services globally.
  • Work on all aspects of implementation of various corporate structures used by domestic and foreign clients.
  • Collaborate in a virtual team alongside our UK and Hong Kong offices to provide superior service to our clients.

Requisite Qualifications

  • Juris doctor, or equivalent law degree from outside the US or BA degree with a minimum 3 years’ related experience required.
  • Corporate transactional experience preferred.
  • Bi-lingual or multi-lingual skills a plus.
  • Exceptional customer service skills.
  • Strong computer and research skills; advanced proficiency with MS Word, MS Excel, and MS Outlook.
  • Excellent drafting and negotiating skills.
  • Ability to build relationships effectively.
  • Must be able to multitask, work independently and within a team environment.

This position is based in New York, NY.

To be considered for this opportunity, please email your resume and cover letter to Careers@cogencyglobal.com.

 

Client Service Representative - Albany, NY

COGENCY GLOBAL INC. is a professional registered agent company that has been providing nationwide statutory representation, corporate and secured transaction services since 1980. With full service offices in key cities from coast to coast and experienced staff dedicated to providing responsive, accurate, cost-effective service, COGENCY GLOBAL has the resources and expertise to handle a firm’s largest multi-state transactions and research projects.  

 Requirements

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.
  • Ability to respond promptly to client questions and concerns.
  • Helping clients that use COGENCY GLOBAL proprietary applications.
  • Guiding clients through the process of working with state and local public offices.
  • Working with public offices and commercial agents on the client's behalf.
  • You will review legal documentation –attention to detail is a must.
  • Must be able to multi-task effectively.
  • Excellent customer service skills.
  • Proficient in Microsoft Office programs ( especially Word, Excel, and Outlook software).
  • Team player.
  • Great written and verbal communication.
  • Bachelor’s degree.
  • Prior Corporate knowledge, paralegal experience is preferred.

To be considered for this opportunity, please email your resume and cover letter to Careers@cogencyglobal.com.