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EMPLOYMENT

Integrity, Fairness & Fun

PJ Day

Together we are building a successful company with a demonstrated commitment to Integrity, Fairness and Fun in an environment safe for all. With offices across the U.S., London, Singapore and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

Together, we live our Core Values:

Integrity: Doing the right thing even when no one will know and walking the talk.
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture.
Safe for All: we are committed to diversity and inclusion. Through year-round company updates, activities and training programs, we encourage our work family to learn from and support each other while celebrating what makes each of us unique. 
No Lay off policy: We believe loyalty must go first from management to staff and we are proud of this unique policy.

...and to further support our staff, we offer:

  • 35-hour work week.
  • Competitive salaries.
  • Relaxed and casual dress code for summer months & Fridays.
  • Educational assistance program for all of our eligible staff members.
  • An organization that gives back to society. – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in a number of charity drives throughout the year.
  • Continuous learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions.
  • Global opportunities.
  • 401k up to 5% price match, access to FSA, Pre-Tax Transit benefit.
  • 75% covered Medical Insurance & 50% covered Dental & Vision insurance.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 

To apply send an email to: CAREERS@COGENCYGLOBAL.COM

**Please include the position title and city in the subject line.**     Pl

 

Client Service Specialist - CHicago, Il

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively

Requirements

  • Great written and verbal communication
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Excel, Word and Outlook software)
  • Team player
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
  • Light walking will be required for dropping off & picking up documents at state agencies

Additional Information

Job Type: Full-time; M-F Hours: 9 AM to 5 PM

 

Client Service Specialist - Los Angeles, CA

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively

Requirements

  • Great written and verbal communication
  • Excellent customer service skills
  • Excellent computer and research skills
  • Proficient in Microsoft Office programs (especially Excel, Word and Outlook software)
  • Team player
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
  • Light walking will be required for dropping off & picking up documents at state agencies

Additional Information

Job Type: Full-time; M-F Hours: 10 AM to 6 PM

 

Client Service Specialist - Tallahassee, FL

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company. Applicants should be computer-knowledgeable, show strong proficiency in verbal and written communication and be organized and detail oriented.

Responsibilities

  • Maintaining direct contact with our legal clients – processing orders, resolving any issues, communicating results.
  • Carefully reviewing legal documentation – attention to detail is a must!
  • Daily travel to the State department to drop off and pick up documentation
  • Effectively multi-tasking a variety of tasks, projects and responsibilities

Requirements

  • Superior customer service skills.
  • Proficient in the Microsoft Office Suite (especially Excel, Word and Outlook software).
  • Being a great Team Player- here at COGENCY GLOBAL we pride ourselves on our culture and we are looking for a great talent to add to our excellent team-dynamic.
  • Excellent written and verbal communication- transmitting information both courteously and correctly is paramount.
  • Additional ad-hoc projects as assigned by management.
  • Prior legal-exposure or Secured Transaction and Corporate knowledge, industry experience and customer service experience is preferred.
  • Bachelor's degree or equivalent is required.

Additional Information

Job Type: Full-time; M-F Hours: 10 AM to 6 PM or 10:30 AM to 6:30 PM

 

Client Service Specialist - Boston, MA

Summary

We are looking for a candidate with prior corporate and customer-service knowledge to join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, and be organized and detail oriented.

Responsibilities

  • Communicating with clients directly.
  • Responding promptly to client questions and concerns.
  • Resolving any issues and assisting with requests.
  • Processing client orders.
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided).
  • Guiding clients through the process of working with state and local public offices.
  • Working with public offices and commercial agents on the client's behalf.
  • Reviewing legal documentation.
  • Other duties as assigned.
  • Physically submitting legal documentation to various State Agencies

Requirements

  • Bachelor’s degree.
  • Excellent customer-service skills.
  • Ability to multitask effectively.
  • Proficiency in Microsoft Office programs, especially Word, Excel and Outlook.
  • Willingness to be a team player.
  • Great written and verbal communication.
  • Prior corporate knowledge and paralegal experience preferred.

Additional Information

Job Type: Full-time; M-F Hours: 9 AM to 5 PM

 

Client Service Specialist - CHARLOTTE, nc

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Our NO LAYOFF policy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Responsibilities

  • You will be in direct contact with clients – processing orders, resolving any billing issues, and responding to requests for assistance by phone and email
  • Working with various state departments on the client's behalf including researching various Secretary of State online databases
  • Reviewing legal documentation; preparing, reviewing, and submitting both paper and electronic documents –attention to detail is a must
  • Creating and delivering various types of MS Excel/PDF charts and reports
  • Additional ad hoc projects as determined by your manager
  • Ability to respond promptly to client questions and concerns
  • Multi-tasking effectively

Requirements

  • Great written and verbal communication
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Excel, Word and Outlook software)
  • Team player
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9 AM to 5 PM

 

Collections Specialist – Dover, de

Summary

The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Responsibilities

  • Collection calls and/or correspondence in a fast-paced goal-oriented collections department
  • Responsible for monitoring and maintaining assigned accounts
  • Accountable for reducing delinquency for assigned accounts
  • Provide customer service regarding collection issues
  • Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Monthly reporting to direct supervisor
  • High volume communication (verbal/written) to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service
  • Work independently, manage multiple priorities and work well under pressure
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Requirements

  • 3-5 years high volume corporate collections experience
  • Strong Microsoft Office Knowledge (Excel, Word)
  • Strong Verbal and Writing skills
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with Great Plains a plus
  • Commitment to excellent customer service

Additional Information

Job Type: Full-time; M-F Hours: 12 PM to 8 PM

 

Content Marketing Specialist- NY, NY

Summary

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Marketing team? If you answered yes to these questions, then we have a position you should apply for!

We’re looking for a Content Marketing Specialist to create and disseminate content and generate engagement across a variety of channels. The Content Marketing Specialist, reporting to the VP of Global Digital Marketing, will be responsible for developing and distributing content in the form of optimized blog posts, email campaigns, video, infographics, marketing collateral and other web content. The Specialist will use his/her proven editorial and interpersonal skills to plan, edit and proofread content from the product management team and serve as the keeper of our voice and brand, ensuring our brand voice is consistent across all channels. Proficiency with HubSpot, or a similar marketing automation tool, is key and the Content Specialist will also produce and analyze quarterly digital marketing reports that analyze the performance of our content activities and strategy.

Requirements

  • Bachelor’s degree, preferably in marketing, journalism, public relations, communications or a related field
  • 3 - 5 years of related experience, preferably in the professional services industry or in a B2B organization
  • Exceptional writing, proofreading and editing skills (Please provide an appropriate writing sample.)
  • Create and manage editorial calendar
  • Familiarity with AP Style Guidelines
  • Experience developing a variety of content, including but not limited to blog articles, e-mail marketing campaigns, videos and collateral material (Links to prior work or portfolio would be helpful).
  • Strong knowledge of SEO and digital marketing best practices with proficiency in tools such as SEMRush, etc..
  • Strong Microsoft Office and Adobe Suite (Photoshop, Illustrator, InDesign and Acrobat) skills
  • Proficiency with CMS, e-mail marketing and marketing automation systems (ideally, HubSpot)
  • Video editing and YouTube expertise
  • Experience managing agency and other vendor relationships
  • Excellent interpersonal skills – interacts well with all levels of staff and management with a positive and enthusiastic attitude
  • Results-oriented with high expectations for quality, accuracy, attention to detail and overall excellence

Additional Information

Job Type: Full-time; M-F Hours: 9 AM to 5 PM

 

SALESFORCE Administrator- NY, NY

Summary

We are looking for a Salesforce Administrator; to collaborate with others, define requirements and execute on customizing Salesforce ensuring maximum value and efficiencies for our Account Executive and similarly work to ensure our users get the most possible from HubSpot.

If you have a Passion for accurate reporting & compliance practices, strong analytic skills, are proficient in technology, especially Microsoft Office applications, have a BS in Computer Science or equivalent experience, have 3-5 years’ experience with Salesforce as a system administrator, we have an excellent opportunity for you.  Certification in Salesforce and/or HubSpot would be a plus.

Additional Information

Job Type: Full-time; Exempt Hours: 10 AM to 6 PM 

 

Ucc Client Service Specialist- NY, NY

Summary

This position is based in our New York office, with regular hours of 10:00 AM – 6:00 PM. Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company! Our No Layoff Policy, commitment to integrity, fairness and fun, and strong financial performance make us an ideal alternative to the traditional “all business” organization.

Responsibilities

  • Retrieving and filing documents domestically
  • Interacting directly with clients and agents by phone and email
  • Researching various online state agency databases
  • Preparing, reviewing, and submitting legal documents to various state agencies
  • Creating and delivering various types of MS Excel/PDF charts and reports
  • Additional ad hoc projects as determined by your supervisor

Requirements

  • Corporate transactional experience preferred but not required
  • BA degree
  • Excellent customer service skills
  • Strong computer/research skills including proficiency with MS Word, Excel and Outlook software are required
  • The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills
  • Must be able to multi-task effectively, work to high standards of quality and be a team player

Additional Information

Job Type: Full-time; M-F Hours: 10 AM to 6 PM

 

Client Service Specialist - sACRAMENTO, CA

Summary

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.

Responsibilities

  • Processing orders, resolving issues and handling requests in corporate and UCC transactions
  • Daily and direct contact with client base via phone and/or e-mail
  • Ability to respond promptly, professionally and courteously to client questions and concerns
  • Maintaining a high standard of quality while consistently meeting tight deadlines
  • Assisting clients with use of COGENCY GLOBAL proprietary applications (training provided)
  • Consulting with clients on the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
  • Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
  • Additional duties may be assigned as per the departmental/organizational needs of the company

Requirements

  • Ability to multi-task effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs
  • Team player
  • Exceptional written and verbal communication
  • Bachelor’s degree or equivalent education/experience
  • Prior industry knowledge and customer service experience is preferred

Additional Information

Job Type: Full-time; M-F Hours: 10 AM to 6 PM

 

Receptionist-administrative assistant- dover, de

Summary

The receptionist shall serve as the face and voice of COGENCY GLOBAL. He/she will be the primary point of contact for clients, vendors, and visitors. Also, he/she will be accountable for the responsibilities/tasks as outlined below, along with any other duties as assigned.

Requirements

This list will serve as an evolving outline for tasks and daily management for the receptionist.

  1. Social Events Planning-
    1. Help to create positive morale and a place of community of inclusiveness
      1. Assisting with annual outing
      2. Assisting with holiday party
      3. Assisting with food days
  2. State Runs-(occasional runs but may be asked at any given time)
    1. Take things to state to drop off
    2. Bring back any mail in our box
    3. Obtain state seals and paper when needed
  3. Resignations-
    1. Stat Rep-Resigning as registered agent in assigned states
  4. Administrative Duties-
    1. Primary point of contact for Vendors-
      1. Landlord-maintenance, issues, questions, etc.
      2. Excel Business- Maintain copier/printers, keep track of supplies, serve as point person for all meetings with Excel
      3. Postage Machine-Pitney is our leaser, but I have recently cut the middleman and went straight to Oak Systems they will contact Pitney on our behalf if they can’t answer.
        1. Pitney is the lease contact
        2. Oak Systems- all questions will be fielded here along with supply orders.
      4. Lawn Company
      5. Waste and Recycling
    2. General Maintenance-
      1. Keeping track of maintenance for the building
        1. Scheduling
        2. Keep in contact with landlord for the above and let staff know
      2. Keeping track of maintenance and service for appliances
        1. Warranties
        2. Services
      3. Scheduling for all above maintenance
  5. Staples Office Supplies—
    1. Supplies including but not limited to envelopes, Oak Systems, FedEx, UPS, USPS- more involved with budgeting and balancing this budget, feedback on budget for the next year
    2. Taking inventory and placing orders
    3. Buy supplies within budget and keep track of this budget
  6. Approving Invoices- (See list above)
    1. Will forward to correct department for payment
      1. Vendors
      2. General Maintenance
      3. Staples and Supply Orders
  7. Budget-
    1. Involved in planning for yearly budget for Dover Office
    2. Keep track of budget for office supplies, invoices, and other scheduled events as needed.
  8. FedEx, UPS, USPS aka Regular Mail-
    1. Sort all incoming mail, UPS, and FedEx
    2. Sign for certified mail
    3. VERY IMPORTANT: Notify SOP of arriving all mail and packages. Or notify specific party or CSR of mail and packages.
    4. Meter all outgoing mail in timely fashion using the postage machine
  9. SOP-
    1. Receiving and logging all SOPs that are served-Rejected/Accepted
      1. Maintain the SOP log
      2. Notify SOP team when received or rejected
    2. Utilizing SOP team when needed or have questions
    3. Working in new DCIS to look up entities by name to see if we are agent
  10. Phones-
    1. Answer phone professionally and with cheery greeting
    2. Direct client, vendors, COGENCY GLOBAL employees in other offices to appropriate department or party
    3. Provide positive and helpful answers to questions that needn’t be forwarded onto another party to best ability
  11. Assisting with Annual Tax Notices
    1. Sorting into envelopes
  12. Greeting visitors
  13. Other duties as assigned

Requirements

  • Take initiative in all tasks both administratively assigned and independently assigned
  • Be assertive and communicate effectively and be comfortable being assertive
  • Be constantly vigilant of how to improve organization and processes around the office
  • Possess the ability to multitask and prioritize many responsibilities and tasks
  • Must be comfortable making important decisions and ensure sound judgment when making such choices
  • Be flexible and adaptable and POSITIVE! 
  • Be highly motivated and determined, a “go-getter”
  • Have the vision and ability to be creative

Additional Information

Job Type: Full-time; M-F Hours: 9 AM to 5 PM

 

Direct Access - Client Service Specialist -springfield, il

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance. The position involves Internal communication and the researchers do not contact the end user/customer. Direct Accesses communication is with the CSS’s only.
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
Requirements
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player equally capable of working independently
  • Great written and verbal communication
  • Associates or bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9 AM-5 PM

 

Client Service Specialist - Dover, DE

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must
  • Multi-tasking effectively
Requirements
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F


Compliance administrative assistant - Albany, NY

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

  • You will be in direct contact with clients– processing orders, resolving any billing issues, and responding to requests for assistance
  • Ability to respond promptly to client questions and concerns
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively

Requirements

  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Excel, Word and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9:30 AM-5:30 PM

 

Client Service Specialist - Albany, NY

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Responsibilities

  • You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively

Requirements

  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F Hours: 9:30 AM-5:30 PM