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EMPLOYMENT

Integrity, Fairness & Fun

PJ Day

Together we are building a successful company with a demonstrated commitment to Integrity, Fairness and Fun in an environment safe for all. With offices across the U.S., London, Singapore and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

Together, we live our Core Values:

Integrity: Doing the right thing even when no one will know and walking the talk.
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture.
Safe for All: we are committed to diversity and inclusion. Through year-round company updates, activities and training programs, we encourage our work family to learn from and support each other while celebrating what makes each of us unique. 
No Lay off policy: We believe loyalty must go first from management to staff and we are proud of this unique policy.

...and to further support our staff, we offer:

  • 35-hour work week.
  • Competitive salaries.
  • Relaxed and casual dress code for summer months & Fridays.
  • Educational assistance program for all of our eligible staff members.
  • An organization that gives back to society. – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in a number of charity drives throughout the year.
  • Continuous learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions.
  • Global opportunities.
  • 401k up to 5% price match, access to FSA, Pre-Tax Transit benefit.
  • 75% covered Medical Insurance & 50% covered Dental & Vision insurance.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 

To apply send an email to: CAREERS@COGENCYGLOBAL.COM

**Please include the position title and city in the subject line.**     Pl

 

Content Marketing Specialist- NY, NY

Summary

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Marketing team? If you answered yes to these questions, then we have a position you should apply for!

We’re looking for a Content Marketing Specialist to create and disseminate content and generate engagement across a variety of channels. The Content Marketing Specialist, reporting to the VP of Global Digital Marketing, will be responsible for developing and distributing content in the form of optimized blog posts, email campaigns, video, infographics, marketing collateral and other web content. The Specialist will use his/her proven editorial and interpersonal skills to plan, edit and proofread content from the product management team and serve as the keeper of our voice and brand, ensuring our brand voice is consistent across all channels. Proficiency with HubSpot, or a similar marketing automation tool, is key and the Content Specialist will also produce and analyze quarterly digital marketing reports that analyze the performance of our content activities and strategy.

Requirements

  • Bachelor’s degree, preferably in marketing, journalism, public relations, communications or a related field
  • 3 - 5 years of related experience, preferably in the professional services industry or in a B2B organization
  • Exceptional writing, proofreading and editing skills (Please provide an appropriate writing sample.)
  • Create and manage editorial calendar
  • Familiarity with AP Style Guidelines
  • Experience developing a variety of content, including but not limited to blog articles, e-mail marketing campaigns, videos and collateral material (Links to prior work or portfolio would be helpful).
  • Strong knowledge of SEO and digital marketing best practices with proficiency in tools such as SEMRush, etc..
  • Strong Microsoft Office and Adobe Suite (Photoshop, Illustrator, InDesign and Acrobat) skills
  • Proficiency with CMS, e-mail marketing and marketing automation systems (ideally, HubSpot)
  • Video editing and YouTube expertise
  • Experience managing agency and other vendor relationships
  • Excellent interpersonal skills – interacts well with all levels of staff and management with a positive and enthusiastic attitude
  • Results-oriented with high expectations for quality, accuracy, attention to detail and overall excellence

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM 

 

Global Revenue Operations Technology Administrator- NY, NY

Summary

The Revenue Operations team (aka ‘RevOps’) is the group of people at COGENCY GLOBAL who provide data analysis, insights & support to the marketing, sales, & account management teams (aka ‘the GRO’ - Global Revenue Operations) in order to develop strategy and drive efficiencies while keeping all teams accountable to the Strategic Revenue Roadmap. The RevOps team’s responsibilities span technology, strategy & operations.

As a RevOps Technology Administrator, you will be responsible for marketing and sales technology, ensuring that members of COGENCY’s GRO have access and make the best possible use of our technology investments while driving the processes and efficiencies that are supported by that technology.

Responsibilities

Salesforce - Work with stakeholders to define requirements and to customize the platform, ensuring that users get the most out of Salesforce. This will be accomplished by:

  • Maintenance of Salesforce platform
  • Make it as easy as possible for users of any technical level to use Salesforce by designing and running training courses for users of various skill levels, and providing one-to-one support as required
  • Stay updated on the platform’s new tools, capabilities, and updates, and keep our systems updated on an ongoing basis
  • Ensure departments within the GRO (i.e. sales, marketing, and account management) are using the platform to its fullest potential, and that users outside the GRO have access and adequate training and support when needed
  • Assist users to set up personalized dashboards
  • Work with GRO and company leadership to set up and constantly evolve Salesforce structures – including fields, alerts, reports, and dashboards – to:
    • enable contact and entity management throughout the entire customer lifecycle,
    • support marketing and business development programs,
    • shorten sales cycles,
    • enable lead distribution (from HubSpot) and detailed tracking, and
    • provide detailed on-demand reporting for individual users as well as GRO and company leadership.
  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud apps
  • Build reports, dashboard, and workflows.
  • Play the lead role for the integration of Salesforce with platforms and apps like HubSpot, Outlook, and LinkedIn; and a collaborative leadership role for integration with in-house platforms like OPUS, TRAC, and Great Plains
  • Implement cleanup and maintenance procedures to eliminate duplicate records

HubSpot Collaborate with stakeholders to ensure that users get the most out of HubSpot by managing all HubSpot assets. Function as a translator between departments, keeping the portal (and data) clean and promoting HubSpot usage on your teams. This will be accomplished by:

  • Playing the lead role for the integration of HubSpot with platforms and apps like Salesforce, Outlook, and LinkedIn; and a collaborative leadership role for integration with in-house platforms like OPUS, TRAC, and Great Plains
  • Managing all HubSpot properties and marketing assets
  • Customization of views, properties, workflows, etc.
  • Creating advanced reports and dashboard views.
  • Function as a technology translator with departments (sales, account management, operations, and information systems).
  • Keep HubSpot portal and data clean.
  • Make it as easy as possible for marketing users of any technical level to use HubSpot by designing and running training courses for users of various skill levels, and providing one-to-one support as required.
  • Monitor, review, analyze and report on all marketing automation initiatives. Timely troubleshooting of any issues encountered.
  • Research best practices, trends, and new technology to increase the effectiveness of digital marketing initiatives, and more!

GRO is responsible for supporting the team by implementing, managing complex systems, supporting and training other technology. This will be accomplished by:

  • Good communication skills
  • Being able to troubleshoot faults
  • Thinking logically and analytically

Requirements

  • Possess a keen eye to details
  • Passion for accurate & ethical reporting & compliance practices
  • Self-motivated & able to work under pressure, diligent with deliverables & deadlines, able to multitask
  • Strong analytical skills
  • Strong communications skills
  • Expert project management skills that ensure timely triage to competing priorities, and comfortable balancing both long and short-term goals
  • Organized, with the ability to energize and influence stakeholders to complete projects as specified, within the time frame allotted
  • Proficient in technology, especially Microsoft Office applications
  • S. degree in Computer Science or equivalent degree
  • Salesforce Certification(s), with three to five years as a system administrator with user support responsibilities, and one to two years completing or overseeing integration with other applications
  • HubSpot marketing software certification with three to five years as a system administrator and one to two years completing or overseeing integration with other applications
  • Expertise in selecting, implementing, managing, supporting, and training on other related databases.

Additional Information

Job Type: Full-time- Exempt; M-F; Hours: 10 AM to 6 PM 

 

Ucc Client Service Specialist- NY, NY

Summary

This position is based in our New York office, with regular hours of 10:00 AM – 6:00 PM. Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company! Our No Layoff Policy, commitment to integrity, fairness and fun, and strong financial performance make us an ideal alternative to the traditional “all business” organization.

Responsibilities

  • retrieving and filing documents domestically
  • interacting directly with clients and agents by phone and email
  • researching various online state agency databases
  • preparing, reviewing, and submitting legal documents to various state agencies
  • creating and delivering various types of MS Excel/PDF charts and reports
  • additional ad hoc projects as determined by your supervisor

Corporate transactional experience preferred but not required. BA degree, excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software are required. The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. Must be able to multi-task effectively, work to high standards of quality and be a team player.

Additional Information

Job Type: Full-time; M-F; Hours: 10 AM to 6 PM

 

Corporate CSS - Ny, ny

Summary

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing team? If you answered yes to these questions, then we have a position you should apply for!

Responsibilities

  • retrieving and filing documents domestically
  • interacting directly with clients and agents by phone and email
  • researching various online state agency databases
  • preparing, reviewing and submitting legal documents to various state agencies
  • creating and delivering various types of MS Excel/PDF charts and reports
  • document editing & proofreading
  • additional ad hoc projects as determined by your supervisor

Corporate transactional experience preferred but not required. Must have at least 1-2 years of corporate office environment experience. BA degree, excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software are required. The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. Must be able to multi-task effectively, work to high standards of quality and be a team player.

This position is based in our New York office, with regular hours of 10:00 AM – 6:00 PM. As part of our commitment to provide superior service to our clients during the busy season, the successful incumbent will work one day per week from 12:00 PM – 8:00 PM during the month of December.

Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company! Our No Layoff Policy, commitment to integrity, fairness and fun, and strong financial performance make us an ideal alternative to the traditional “all business” organization.

Additional Information

Job Type: Full-time; M-F; Hours: 10 AM to 6 PM

 

 

Client Service Specialist - sACRAMENTO, CA

Summary

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.

Responsibilities

  • Processing orders, resolving issues and handling requests in corporate and UCC transactions
  • Daily and direct contact with client base via phone and/or e-mail
  • Ability to respond promptly, professionally and courteously to client questions and concerns
  • Maintaining a high standard of quality while consistently meeting tight deadlines
  • Assisting clients with use of COGENCY GLOBAL proprietary applications (training provided)
  • Consulting with clients on the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
  • Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
  • Additional duties may be assigned as per the departmental/organizational needs of the company

Requirements

  • Ability to multi-task effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs
  • Team player
  • Exceptional written and verbal communication
  • Bachelor’s degree or equivalent education/experience
  • Prior industry knowledge and customer service experience is preferred

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Client Service Specialist - los angeles, ca

Summary

The candidate will provide customer service for our law firm and entity clients.  This will include, reviewing documents, entering and processing requests, performing research and answering questions, updating company records and providing order results to clients on a short turnaround.  You will utilize proprietary processing software, obtain documents or arrange for their filing, report results and add related charges to the order.

Requirements 

  • Successful candidate must have excellent keyboard skills and good knowledge of Microsoft Office products
  • A bachelors' degree or 2+ years of related experience in an office involved with legal or corporate legal services transactions is required
  • The ideal candidate must have a genuine interest in the legal field and be eager to learn
  • Excellent customer service skills, and strong computer and research skills are required
  • The candidate should be well organized and detail-oriented, with excellent written and verbal communication skills
  • You must be able to multi-task effectively, work to high standards of quality and be a team player

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Receptionist-administrative assistant- dover, de

Summary

The receptionist shall serve as the face and voice of COGENCY GLOBAL. He/she will be the primary point of contact for clients, vendors, and visitors. Also, he/she will be accountable for the responsibilities/tasks as outlined below, along with any other duties as assigned.

Responsibilities

This list will serve as an evolving outline for tasks and daily management for the receptionist.

  1. Social Events Planning-
    1. Help to create positive morale and a place of community of inclusiveness
      1. Assisting with annual outing
      2. Assisting with holiday party
      3. Assisting with food days
  2. State Runs-(occasional runs but may be asked at any given time)
    1. Take things to state to drop off
    2. Bring back any mail in our box
    3. Obtain state seals and paper when needed
  3. Resignations-
    1. Stat Rep-Resigning as registered agent in assigned states
  4. Administrative Duties-
    1. Primary point of contact for Vendors-
      1. Landlord-maintenance, issues, questions, etc.
      2. Excel Business- Maintain copier/printers, keep track of supplies, serve as point person for all meetings with Excel
      3. Postage Machine-Pitney is our leaser, but I have recently cut the middleman and went straight to Oak Systems they will contact Pitney on our behalf if they can’t answer.
        1. Pitney is the lease contact
        2. Oak Systems- all questions will be fielded here along with supply orders.
      4. Lawn Company
      5. Waste and Recycling
    2. General Maintenance-
      1. Keeping track of maintenance for the building
        1. Scheduling
        2. Keep in contact with landlord for the above and let staff know
      2. Keeping track of maintenance and service for appliances
        1. Warranties
        2. Services
      3. Scheduling for all above maintenance
  5. Staples Office Supplies—
    1. Supplies including but not limited to envelopes, Oak Systems, FedEx, UPS, USPS- more involved with budgeting and balancing this budget, feedback on budget for the next year
    2. Taking inventory and placing orders
    3. Buy supplies within budget and keep track of this budget
  6. Approving Invoices- (See list above)
    1. Will forward to correct department for payment
      1. Vendors
      2. General Maintenance
      3. Staples and Supply Orders
  7. Budget-
    1. Involved in planning for yearly budget for Dover Office
    2. Keep track of budget for office supplies, invoices, and other scheduled events as needed.
  8. FedEx, UPS, USPS aka Regular Mail-
    1. Sort all incoming mail, UPS, and FedEx
    2. Sign for certified mail
    3. VERY IMPORTANT: Notify SOP of arriving all mail and packages. Or notify specific party or CSR of mail and packages.
    4. Meter all outgoing mail in timely fashion using the postage machine
  9. SOP-
    1. Receiving and logging all SOPs that are served-Rejected/Accepted
      1. Maintain the SOP log
      2. Notify SOP team when received or rejected
    2. Utilizing SOP team when needed or have questions
    3. Working in new DCIS to look up entities by name to see if we are agent
  10. Phones-
    1. Answer phone professionally and with cheery greeting
    2. Direct client, vendors, COGENCY GLOBAL employees in other offices to appropriate department or party
    3. Provide positive and helpful answers to questions that needn’t be forwarded onto another party to best ability
  11. Assisting with Annual Tax Notices
    1. Sorting into envelopes
  12. Greeting visitors
  13. Other duties as assigned

Requirements 

  • Take initiative in all tasks both administratively assigned and independently assigned
  • Be assertive and communicate effectively and be comfortable being assertive
  • Be constantly vigilant of how to improve organization and processes around the office
  • Possess the ability to multitask and prioritize many responsibilities and tasks
  • Must be comfortable making important decisions and ensure sound judgment when making such choices
  • Be flexible and adaptable and POSITIVE! 
  • Be highly motivated and determined, a “go-getter”
  • Have the vision and ability to be creative

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Direct Access - Client Service Specialist -springfield, il

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance. The position involves Internal communication and the researchers do not contact the end user/customer. Direct Accesses communication is with the CSS’s only.
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player equally capable of working independently
  • Great written and verbal communication
  • Associates or bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM-5 PM

 

Client Service Specialist - Dover, DE

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F, Compensation based on experience related to the position.