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EMPLOYMENT

Integrity, Fairness & Fun

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With offices across the U.S., in London and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

The COGENCY GLOBAL advantage:

  • No-Layoff Policy.
  • Competitive salaries.
  • Comprehensive benefits (medical, dental, 401k and life insurance).
  • Paid time off for charitable work and community service.
  • Culture of learning with ongoing training.
  • Global opportunities.
  • Healthy company culture of inclusion and respect.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 
 

Client Service Specialist- CHARLOTTE, NC

Summary

The Client Service Specialist in our Charlotte location assists our clients with the application process for obtaining various business licenses and registrations. This position will entail researching, document and research review, and customer service.

Responsibilities

Determine in what capacity we may assist our clients based on their description of needs.

  • Manage multiple projects with Excel.
  • Review prepared license applications and supporting documents prior to submission to client and various state agencies.
  • Work synergistically on a team with professional colleagues who are working towards common goals
  • Use problem solving skills to deliver the right response to clients
  • Maintain client contact through written and verbal communication to ensure optimum services is being rendered.
  • Perform additional ad hoc projects related to the position as determined by Management.

Requirements

This job requires a high level of professionalism; Proficiency with Microsoft Outlook, Excel, and Word. Strong verbal and written communication skills, organization, consistency, and detail-oriented approach to work and the ability to manage numerous projects simultaneously.  Associates or Bachelor's degree or equivalent training, education and experience preferred.

Additional Information

Compensation
$30,000 to $34,000 Annually
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.

Why Work Here?
“Awesome CEO, Great Benefits and Fun Work Environment!”


ACCOUNT EXECUTIVE- CHARLOTTE, NC & NEWARK, DE

Requirements

  • 3-5 years of sales experience in a business to business environment
  • A proven record and aptitude for acquiring new customers
  • A capability to use the many resources available to generate leads
  • Superior time management and organizational skills
  • Excellent communication and customer service skills (required)
  • Successful selling experience to senior level executives (preferred)

Qualifications

  • Minimum 3 years sales experience with emphasis on inside cold calling activities
  • Ability to sell in a professional consultative style
  • Strong written, verbal and presentation skills
  • Computer knowledgeable

Additional Information

We have an open position based in either our Charlotte, NC or our Newark, DE offices with regular hours of 9:00 AM – 5:00 PM, full-time.

We offer an attractive compensation package including base and commission. Our NO LAYOFF policy, commitment to integrity, fairness and fun and our strong financial performance make us an ideal alternative to the traditional all business organization.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.

COLLECTIONS SPECIALIST- DOVER, DE

Summary

The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services

Responsibilities

  • Collection calls and/or correspondence in a fast paced goal oriented collections department
  • Responsible for monitoring and maintaining assigned accounts
  • Accountable for reducing delinquency for assigned accounts
  • Review and approve write-offs
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Monthly reporting to direct supervisor
  • High volume communication (verbal/written) to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service
  • Work independently, manage multiple priorities and work well under pressure 
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Requirements

  • 3-5 years high volume corporate collections experience
  • Strong Microsoft Office Knowledge (Excel, Word)
  • Strong Verbal and Writing skills
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with Great Plains a plus
  • Commitment to excellent customer service

Additional Information

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.

 

CLIENT SERVICE SPECIALIST- dover, de

(QC, STAT-REP, SERVICE TEAMS)

Summary

The Client Service Specialist assists our clients with updating their company’s corporate information at the Secretary of State in each state. This position will entail researching, document preparation and filing, and customer service.

This job requires a high level of professionalism; Proficiency with Microsoft Outlook, Excel, Word and PowerPoint, Strong verbal and written communication skills, organization, consistency, and detail oriented approach to work and the ability to manage numerous projects simultaneously.

Responsibilities

  • Research various online state agency databases.
  • Manage multiple projects with Excel.
  • Prepare, review and submit legal documents to various state agencies.
  • Understanding and referring to Delaware regulatory compliance.
  • Work synergistically on a team with professional colleagues who are working towards common goals.
  • Use problem solving skills to deliver the right response to clients.
  • Maintain client contact through written and verbal communication to ensure optimum services is being rendered.

Requirements

  • Understanding and referring to Delaware regulatory compliance
  • Associates or Bachelor's degree or equivalent training, education and experience preferred.

Additional Information

Full-Time, 9 AM-5 PM or 10 AM-6 PM

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.

Administrative Assistant - Sacramento, CA

Summary

The legal Administrative Assistant supports our clients with updating their company’s corporate information at the Secretary of State database in Sacramento.  The successful incumbent will also be highly organized and possess excellent communication skills as they will be tasked with ensuring all administrative responsibilities within our Sacramento office are executed efficiently and on time. This position will also entail researching, document preparation and filing, and customer service.

The candidate will provide administrative support for the Sacramento Team. 

Responsibilities

  • Document delivery to the California Secretary of State
  • Develop a working and beneficial relationship with the SOS staff
  • Organizing and distributing work to client service staff
  • Receive Service of Process from in-person process servers
  • Process mail on behalf of COGENCY GLOBAL clients
  • Answer phones
  • Additional duties to be determined

Requirements

Successful candidate must have excellent keyboard skills and good knowledge of Microsoft Office products. An associate degree or 2+ years of related experience in an office involved with customer service, legal or corporate legal services transactions is preferred. The candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. You must be able to multi-task effectively, work to high standards of quality and be a team player.

Additional Information

Salary: $31,000
Hours:  9-5
Direct Supervisor: Erin Upchurch

Please note in the screening process:  this position requires a lot of walking and time out of the office.  The candidate will need to feel comfortable walking to the state 3-4 times a day. It is about 1 mile round trip.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.
 
CLIENT SERVICE SPECIALIST – SACRAMENTO, CA

Summary

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction, and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They have a strong customer-service orientation and are results-driven and focused.

Responsibilities

  • Processing orders, resolving issues and handling requests in corporate and UCC transactions.
  • Contacting clients daily via phone and email.
  • Responding promptly, professionally and courteously to client questions and concerns.
  • Maintaining a high standard of quality while consistently meeting tight deadlines.
  • Assisting clients with use of COGENCY GLOBAL proprietary applications (training provided).
  • Consulting with clients on the process of working with state and local public offices.
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner.
  • Reviewing legal documentation.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree or equivalent education/experience.
  • Ability to multitask effectively.
  • Excellent customer-service skills.
  • Attention to detail.
  • Previous exposure to sensitive, confidential and/or legal documents.
  • Proficiency in Microsoft Office programs.
  • Willingness to be a team player.
  • Exceptional written and verbal communication.
  • Prior industry knowledge and customer-service experience are preferred.

Additional Information

Compensation based on experience related to the position.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.
 
 
 

PROCESS AGENT & INTERNATIONAL SERVICES SPECIALIST – NEW YORK, NY

Summary

We are currently seeking a qualified candidate to join our Process Agent/International Services team. The team works with attorneys and major firms around the world supporting cross-border transactions with global document retrieval, company formation, lien-searching services and provision of agents for service of process, primarily in the US, UK and Hong Kong.

Responsibilities

  • Receiving and responding to client inquiries and requests.
  • Entering and processing orders.
  • Reviewing legal documents, drafting appointment agreements and managing a follow-up system.
  • Completing orders including invoicing, post-completion tasks and collections activities.
  • Supporting research into jurisdictional requirements related to COGENCY GLOBAL's suite of services.
  • Working on all aspects of implementation of various corporate structures used by domestic and foreign clients.
  • Collaborating as part of a virtual team with our UK and Hong Kong offices to provide superior service to our clients.
  • Other duties as assigned.
Requirements
  • Juris Doctor or equivalent law degree from outside the US, or bachelor’s degree with a minimum 3 years’ related experience.
  • Strong computer and research skills.
  • Advanced proficiency in Word, Excel and Outlook.
  • Excellent drafting and negotiating abilities.
  • Exceptional customer-service skills.
  • Ability to build relationships effectively.
  • Willingness to multitask and to work both independently and within a team environment.
  • Corporate transactional experience preferred.
  • Bilingualism a plus.

Additional Information

Compensation based on experience related to the position.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.
 
 
 

CLIENT SERVICE SPECIALIST – ALBANY, NY

Summary

We are looking for a candidate with prior corporate and customer-service knowledge to join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, and be organized and detail oriented.

Responsibilities

  • Communicating with clients directly.
  • Responding promptly to client questions and concerns.
  • Resolving any issues and assisting with requests.
  • Processing client orders.
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided).
  • Guiding clients through the process of working with state and local public offices.
  • Working with public offices and commercial agents on the client's behalf.
  • Reviewing legal documentation.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree.
  • Excellent customer-service skills.
  • Ability to multitask effectively.
  • Proficiency in Microsoft Office programs, especially Word, Excel and Outlook.
  • Willingness to be a team player.
  • Great written and verbal communication.
  • Prior corporate knowledge and paralegal experience preferred.

Additional Information

Compensation based on experience related to the position.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.
 
 
 

QUALITY CONTROL SPECIALIST – DOVER, DE

Summary

We are seeking a candidate to work with our Statutory Representation, Operations and Compliance teams to provide independent, objective audits, which help to maintain the integrity of our records database.

Responsibilities

  • Performing daily audits of jurisdictions to find discrepancies between state data and COGENCY GLOBAL’s records.
  • Completing weekly compliance audits to ensure filing status of annual report and status of our compliance clients.
  • Deleting any duplicate accounts in OPUS.
  • Examining service of process to verify that all SOP received by our agents were logged and processed in RADS.
  • Auditing OPS to ensure standardization of workflows and processes.
  • Other duties as assigned.

Requirements

  • Excellent written and verbal communication.
  • Proficiency with Excel – Candidate should be able to create and manipulate data using various types of charts/reports.
  • Organizational skills.
  • Knack for problem-solving and attention to detail.
  • Ability to multitask and prioritize.
  • Some college preferred.

Additional Information

Compensation based on experience related to the position.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.