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EMPLOYMENT

Integrity, Fairness & Fun

PJ Day

With offices across the U.S., London, Singapore and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

Together, we live our Core Values:

Integrity: Doing the right thing even when no one will know and walking the talk.
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture.
No Lay off policy: We believe loyalty must go first from management to staff and we are proud of this unique policy.

...and to further support our staff, we offer:

  • 35-hour work week.
  • Competitive salaries.
  • Relaxed and casual dress code for summer months & Fridays.
  • Educational assistance program for all of our eligible staff members.
  • An organization that gives back to society. – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in a number of charity drives throughout the year.
  • Continuous learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions.
  • Global opportunities.
  • A commitment to diversity & inclusion.
  • 401k up to 4% price match, access to FSA, Pre-Tax Transit benefit.
  • 75% covered Medical Insurance & 50% covered Dental & Vision insurance.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 

To apply send an email to: CAREERS@COGENCYGLOBAL.COM

**Please include the position title and city in the subject line.**     Pl

 

Client Service Specialist - Boston, ma

Summary

We are looking for a candidate with prior corporate and customer-service knowledge to join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, and be organized and detail oriented.

Responsibilities  

  • Communicating with clients directly
  • Responding promptly to client questions and concerns
  • Resolving any issues and assisting with requests
  • Processing client orders
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation
  • Other duties as assigned
  • Physically submitting legal documentation to various State Agencies

Requirements 

  • Bachelor’s degree
  • Excellent customer-service skills
  • Ability to multitask effectively
  • Proficiency in Microsoft Office programs, especially Word, Excel and Outlook
  • Willingness to be a team player
  • Great written and verbal communication
  • Prior corporate knowledge and paralegal experience preferred

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Receptionist-administrative assistant- dover, de

Summary

The receptionist shall serve as the face and voice of COGENCY GLOBAL. He/she will be the primary point of contact for clients, vendors, and visitors. Also, he/she will be accountable for the responsibilities/tasks as outlined below, along with any other duties as assigned.

Responsibilities

This list will serve as an evolving outline for tasks and daily management for the receptionist.

  1. Social Events Planning-
    1. Help to create positive morale and a place of community of inclusiveness
      1. Assisting with annual outing
      2. Assisting with holiday party
      3. Assisting with food days
  2. State Runs-(occasional runs but may be asked at any given time)
    1. Take things to state to drop off
    2. Bring back any mail in our box
    3. Obtain state seals and paper when needed
  3. Resignations-
    1. Stat Rep-Resigning as registered agent in assigned states
  4. Administrative Duties-
    1. Primary point of contact for Vendors-
      1. Landlord-maintenance, issues, questions, etc.
      2. Excel Business- Maintain copier/printers, keep track of supplies, serve as point person for all meetings with Excel
      3. Postage Machine-Pitney is our leaser, but I have recently cut the middleman and went straight to Oak Systems they will contact Pitney on our behalf if they can’t answer.
        1. Pitney is the lease contact
        2. Oak Systems- all questions will be fielded here along with supply orders.
      4. Lawn Company
      5. Waste and Recycling
    2. General Maintenance-
      1. Keeping track of maintenance for the building
        1. Scheduling
        2. Keep in contact with landlord for the above and let staff know
      2. Keeping track of maintenance and service for appliances
        1. Warranties
        2. Services
      3. Scheduling for all above maintenance
  5. Staples Office Supplies—
    1. Supplies including but not limited to envelopes, Oak Systems, FedEx, UPS, USPS- more involved with budgeting and balancing this budget, feedback on budget for the next year
    2. Taking inventory and placing orders
    3. Buy supplies within budget and keep track of this budget
  6. Approving Invoices- (See list above)
    1. Will forward to correct department for payment
      1. Vendors
      2. General Maintenance
      3. Staples and Supply Orders
  7. Budget-
    1. Involved in planning for yearly budget for Dover Office
    2. Keep track of budget for office supplies, invoices, and other scheduled events as needed.
  8. FedEx, UPS, USPS aka Regular Mail-
    1. Sort all incoming mail, UPS, and FedEx
    2. Sign for certified mail
    3. VERY IMPORTANT: Notify SOP of arriving all mail and packages. Or notify specific party or CSR of mail and packages.
    4. Meter all outgoing mail in timely fashion using the postage machine
  9. SOP-
    1. Receiving and logging all SOPs that are served-Rejected/Accepted
      1. Maintain the SOP log
      2. Notify SOP team when received or rejected
    2. Utilizing SOP team when needed or have questions
    3. Working in new DCIS to look up entities by name to see if we are agent
  10. Phones-
    1. Answer phone professionally and with cheery greeting
    2. Direct client, vendors, COGENCY GLOBAL employees in other offices to appropriate department or party
    3. Provide positive and helpful answers to questions that needn’t be forwarded onto another party to best ability
  11. Assisting with Annual Tax Notices
    1. Sorting into envelopes
  12. Greeting visitors
  13. Other duties as assigned

Requirements 

  • Take initiative in all tasks both administratively assigned and independently assigned
  • Be assertive and communicate effectively and be comfortable being assertive
  • Be constantly vigilant of how to improve organization and processes around the office
  • Possess the ability to multitask and prioritize many responsibilities and tasks
  • Must be comfortable making important decisions and ensure sound judgment when making such choices
  • Be flexible and adaptable and POSITIVE! 
  • Be highly motivated and determined, a “go-getter”
  • Have the vision and ability to be creative

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Content Marketing Specialist - New York, ny

Summary

We’re looking for a Content Marketing Specialist to create and disseminate content and generate engagement across a variety of channels. The Content Marketing Specialist, reporting to the VP of Global Digital Marketing, will be responsible for developing and distributing content in the form of optimized blog posts, email campaigns, video, infographics, marketing collateral and other web content. The Specialist will use his/her proven editorial and interpersonal skills to plan, edit and proofread content from the product management team and serve as the keeper of our voice and brand, ensuring our brand voice is consistent across all channels. Proficiency with HubSpot, or a similar marketing automation tool, is key and the Content Specialist will also produce and analyze quarterly digital marketing reports that analyze the performance of our content activities and strategy.

Requirements

  • Bachelor’s degree, preferably in marketing, journalism, public relations, communications or a related field
  • 3-5 years of related experience, preferably in the professional services industry or in a B2B organization
  • Exceptional writing, proofreading and editing skills (Please provide an appropriate writing sample.)
  •  Create and manage editorial calendar
  • Familiarity with AP Style Guidelines
  • Experience developing a variety of content, including but not limited to blog articles, e-mail marketing campaigns, videos and collateral material (Links to prior work or portfolio would be helpful).
  • Strong knowledge of SEO and digital marketing best practices with proficiency in tools such as SEMRush, etc.
  • Strong Microsoft Office and Adobe Suite (Photoshop, Illustrator, InDesign and Acrobat) skills
  • Proficiency with CMS, e-mail marketing and marketing automation systems (ideally, HubSpot)
  • Video editing and YouTube expertise
  • Experience managing agency and other vendor relationships
  • Excellent interpersonal skills – interacts well with all levels of staff and management with a positive and enthusiastic attitude
  • Results-oriented with high expectations for quality, accuracy, attention to detail and overall excellence

Additional Information

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM

 

Nonprofit Client Service Specialist - New York, NY

Summary

The position will involve working with multiple nonprofit organizations across the country. The Nonprofit Client Service Specialist will ensure that clients are in compliance with charitable registration requirements, review tax returns, audited financial statements and related documents, verify administrative procedures whenever needed, and help build and improve our resources.

Responsibilities

  • Managing 35-40 Nonprofit Organization’s Charitable Registrations/Renewals filings
  • Provide superior customer service, primarily via e-mail and over the phone
  • Ensure NP organization’s charitable state filings are completed in a timely and accurate manner, complying with guidelines and performance standards for the team.
  • Assist with team developments to improve workflow

Requirements

  • MUST have strong computer and research skills including proficiency with Word, Excel and Outlook software are required. Adobe knowledge is a plus.
  • Strong attention to detail, specifically for prepping and filing legal documents
  • Excellent customer service skills and phone etiquette
  • Must be able to multi-task effectively
  • Excellent communication skills, both written and verbal
  • Perform administrative-like duties
  • Deliver a high standard of work quality
  • Ability to perform as an effective, positive team member
  • Bachelor’s degree
  • Minimum of 2 years previous related office, record keeping, or data entry skills required
  • Some experience with non-profit organizations or compliance experience preferred, but not required
  • Corporate transactional experience preferred, but not required
  • Accounting/CPA knowledge is a plus, but not required

Additional Information

Job Type: Full-time; M-F; Hours: 9:30AM-5:30PM or 10AM-6PM

 

Direct Access - Client Service Specialist -springfield, il

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance. The position involves Internal communication and the researchers do not contact the end user/customer. Direct Accesses communication is with the CSS’s only.
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player equally capable of working independently
  • Great written and verbal communication
  • Associates or bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F; Hours: 9AM-5PM

 

Client Service Specialist - Dover, DE

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with clients –processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time; M-F, Compensation based on experience related to the position.