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EMPLOYMENT

Integrity, Fairness & Fun

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With offices across the U.S., in London and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

The COGENCY GLOBAL advantage:

  • No-Layoff Policy.
  • Competitive salaries.
  • Comprehensive benefits (medical, dental, 401k and life insurance).
  • Paid time off for charitable work and community service.
  • Culture of learning with ongoing training.
  • Global opportunities.
  • Healthy company culture of inclusion and respect.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 
 

DIRECT ACCESS - CLIENT SERVICE SPECIALIST

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Associates or Bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge and is preferred (Other duties may be assigned to meet business needs)

Additional Information

Compensation based on experience related to the position.

Hours: 9AM - 5PM

 

COLLECTIONS SPECIALIST- DOVER, DE

Summary

The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Responsibilities

  • Collection calls and/or correspondence in a fast-paced goal-oriented collections department
  • Responsible for monitoring and maintaining assigned accounts
  • Accountable for reducing delinquency for assigned accounts
  • Provide customer service regarding collection issues
  • , Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Essential Functions

  • Monthly reporting to direct supervisor
  • High volume communication (verbal/written) to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service
  • Work independently, manage multiple priorities and work well under pressure 
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Requirements

  • 3-5 years high volume corporate collections experience
  • Strong Microsoft Office Knowledge (Excel, Word)
  • Strong Verbal and Writing skills
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with Great Plains a plus
  • Commitment to excellent customer service

Additional Information

Hours: 12PM-8PM

 

.NET SOFTWARE DEVELOPER- MINNEAPOLIS, MN

Summary

The primary responsibility of this position is to design, develop, enhance, and implement .NET software systems that support our primary functions as a registered agent and service company. As a developer, you will work on a variety of development and testing tasks.  The majority of this work will be completed independently.  As a member of a smaller development group at a stable, growing company, you will have an opportunity to prove yourself and make a noticeable impact on the organization.

To succeed in this position, you will need hands-on experience with:

  • C# and .NET
  • Software design and analysis
  • Windows application development (WinForms.NET)
  • Web application development (ASP.NET, ASP.NET MVC, Web API, Angular)
  • Relational database creation, maintenance, usage (MS SQL Server 2012 or newer)
  • SQL (MS T-SQL)
  • XML standards and usage, WCF, JSON
  • HTML, CSS, Typescript, JavaScript, jQuery, etc.
  • MS Windows 10, Server 2012 or newer
  • MS Office 2013 or newer
  • Scrum and Agile principles
  •  MS Team Foundation Server 2015 or newer
  • Visual Studio 2015 or newer 

To be a great candidate for this position, you will need to be:

  • A strong problem solver
  • A quick learner
  • Able to work problems through to completion
  • Innovative
  • Fun-loving
  • Professional
  • Patient

Requirements

A B.S. in Computer Science or related field is required. We are looking for candidates with 2+ years of experience. 

Additional Information

Very little travel is required.

Working Hours:  Full-Time, M-F,   9:00 AM – 5:00 PM

Benefits Offered: 401K, Dental, Life, Medical, Vision

  

 

CLIENT SERVICE SPECIALIST- ALBANY, NY

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Our NO LAYOFF policy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Responsibilities

  • You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Full Time, M-F, 9:30 AM – 5:30 PM

 

CLIENT SERVICE SPECIALIST- DOVER, DE

Summary

Are you looking for a challenging and exciting career in Client Services? Are you familiar with nationwide corporate services and want to work for a company where fun, challenge and appreciation are the norms? If yes, then we have an outstanding opportunity for you!

This job requires a high level of professionalism; Proficiency with Microsoft Outlook, Excel, Word and PowerPoint, Strong verbal and written communication skills, organization, consistency, and detail-oriented approach to work and the ability to manage numerous projects simultaneously.

Responsibilities

  • Research various online state agency databases.
  • Manage multiple projects with Excel.
  • Prepare, review and submit legal documents to various state agencies.
  • Understanding and referring to Delaware regulatory compliance.
  • Work synergistically on a team with professional colleagues who are working towards common goals.
  • Use problem solving skills to deliver the right response to clients.
  • Maintain client contact through written and verbal communication to ensure optimum services is being rendered.
  • Associates or Bachelor's degree or equivalent training, education and experience preferred.

This is a unique opportunity to be a part of a successful and growing business with an excellent work-life balance and collegial atmosphere. We also provide a comprehensive training program to our newest team members that allows them to learn at a steady pace in an environment that encourages asking questions, requesting assistance, and maintaining positive and open communication with each other.

Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented company. Our commitment to integrity, fairness and fun, and strong financial performance makes us an ideal alternative to the traditional "all business" organization!

Additional Information

 Full-Time, 12 PM-8 PM

 

NonProfit Team Supervisor- NY, NY

Summary

We are looking for a candidate with prior corporate, customer-service knowledge, and supervisory experience to join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication and be organized and detail oriented. The Nonprofit Supervisor manages 6 people (5 in NYC and 1 in DC). The team and Supervisor file charitable registrations in all states for many Nonprofit organizations with the Attorney General/Secretary of State offices across the country.

Responsibilities

Customer Service:

Supporting goal: Ensure all accounts are handled correctly and with superior customer service, and that filings are completed in a timely and accurate manner, complying with guidelines and performance standards for the team.

  • Handle own accounts competently and independently
  • Ensure that inquiries are responded to in a timely and accurate manner by other members of the team
  • Manage individual accounts, file charitable registrations, correspond with the state, etc.

Management and Development of Team:

Supporting goal: Ensure consistent high-quality work and cohesive collaboration among all members of the team while further developing direct reports.

  • Supervise day-to-day matters
  • Coordinate fair distribution of accounts among team members
  • Ensure that standard procedures are being followed by all team members
  • Timesheet and overtime approval
  • Periodic one-on-one review of current accounts/pending orders
  • Complete Monthly Performance tracker review for all team members
  • Coordinate team’s billing for the month and enforce timeframes
  • Primarily responsible for training and coaching team members
  • Submit a report to Management every month
  • Draft and schedule timely performance reviews
  • Address/correct workflow issues and follow up with clients as needed
  • Manage Nonprofit distribution list and inquiries that come in
  • Be involved in recruiting as needed
  • Travel to DC periodically as needed

Resource Development:

Supporting goal: Ensure our resources are improved and updated continuously, with the ultimate goal of maximizing the team’s workflow efficiency

  • Identify priority areas for improving workflow efficiency
  • Research and develop tools to leverage/maximize team’s capacity/efficiency

Qualifications

  • Bachelor’s Degree
  • 3-5 years Supervisor experience
  • Proficiency in Adobe Acrobat, Microsoft Office programs, especially Word, Excel and Outlook
  • Excellent customer-service skills
  • Prior corporate knowledge and paralegal experience preferred.
  • Legal or Accounting Experience a plus

Additional Information

Full Time: M-F 

 

Client Service Specialist- CHARLOTTE, NC

Summary

The Client Service Specialist in our Charlotte location assists our clients with the application process for obtaining various business licenses and registrations. This position will entail researching, document and research review, and customer service.

Responsibilities

Determine in what capacity we may assist our clients based on their description of needs.

  • Manage multiple projects with Excel.
  • Review prepared license applications and supporting documents prior to submission to client and various state agencies.
  • Work synergistically on a team with professional colleagues who are working towards common goals
  • Use problem solving skills to deliver the right response to clients
  • Maintain client contact through written and verbal communication to ensure optimum services is being rendered.
  • Perform additional ad hoc projects related to the position as determined by Management.

Requirements

This job requires a high level of professionalism; Proficiency with Microsoft Outlook, Excel, and Word. Strong verbal and written communication skills, organization, consistency, and detail-oriented approach to work and the ability to manage numerous projects simultaneously.  Associates or Bachelor's degree or equivalent training, education and experience preferred.

Additional Information

Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.

Why Work Here?
“Awesome CEO, Great Benefits and Fun Work Environment!”

 

ACCOUNT EXECUTIVE- CHARLOTTE, NC & NEWARK, DE

Requirements

  • 3-5 years of sales experience in a business to business environment
  • A proven record and aptitude for acquiring new customers
  • A capability to use the many resources available to generate leads
  • Superior time management and organizational skills
  • Excellent communication and customer service skills (required)
  • Successful selling experience to senior level executives (preferred)

Qualifications

  • Minimum 3 years sales experience with emphasis on inside cold calling activities
  • Ability to sell in a professional consultative style
  • Strong written, verbal and presentation skills
  • Computer knowledgeable

Additional Information

We have an open position based in either our Charlotte, NC or our Newark, DE offices with regular hours of 9:00 AM – 5:00 PM, full-time.

We offer an attractive compensation package including base and commission. Our NO LAYOFF policy, commitment to integrity, fairness and fun and our strong financial performance make us an ideal alternative to the traditional all business organization.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.