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EMPLOYMENT

Integrity, Fairness & Fun

PJ Day

With offices across the U.S., in London and Hong Kong, our rapidly-growing company is home to nearly 300 talented professionals who are passionate about creating perfectly-timed solutions. It’s not always simple, but mastering business challenges around the world is how we’ve become such a big part of our clients’ success. We work hard to be the responsive team they rely on. From providing unparalleled service, to being thought leaders who create some of the industry’s most innovative products, COGENCY GLOBAL is a company you can be proud to work for. 

Growth is a big part of our mission, and we realize that in order to expand our global capabilities and locations, we must provide our team with the tools they need to evolve and face new challenges. Not only do we equip our employees with ongoing training and emerging technology, but our unique company culture fosters creativity and builds the foundation for success. Our commitment to integrity, fairness and fun makes us the kind of company where people stick around, often for their entire careers.

Together, we live our Core Values:

Integrity: Doing the right thing even when no one will know and walking the talk.
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture.
No Lay off policy: We believe loyalty must go first from management to staff and we are proud of this unique policy.

...and to further support our staff, we offer:

  • 35-hour work week.
  • Competitive salaries.
  • Relaxed and casual dress code for summer months & Fridays.
  • Educational assistance program for all of our eligible staff members.
  • An organization that gives back to society. – We offer paid community service days to all our eligible staff members and NYC Headquarters participates in a number of charity drives throughout the year.
  • Continuous learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions.
  • Global opportunities.
  • A commitment to diversity & inclusion.
  • 401k up to 4% price match, access to FSA, Pre-Tax Transit benefit.
  • 75% covered Medical Insurance & 50% covered Dental & Vision insurance.
  • Woman-friendly workplace with a management team that’s more than 50% female.
  • Location and schedule flexibility for many positions.
  • Growth-oriented company with honest and straightforward policies.
  • Expanding technology-based opportunities with a growing emphasis on data and analytics.

If you’re a reliable professional who’s driven to find modern business solutions and make real connections with people, explore opportunities to join our team below.

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We are currently looking to fill the following position(S):

 

Client Service Specialist- Sacramento, CA

Summary

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.

Responsibilities

  • Processing orders, resolving issues and handling requests in corporate and UCC transactions
  • Daily and direct contact with client base via phone and/or e-mail
  • Ability to respond promptly, professionally and courteously to client questions and concerns
  • Maintaining a high standard of quality while consistently meeting tight deadlines
  • Assisting clients with use of COGENCY GLOBAL proprietary applications (training provided)
  • Consulting with clients on the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
  • Reviewing legal documentation –attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
  • Additional duties may be assigned as per the departmental/organizational needs of the company

Qualifications

  • Ability to multi-task effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs
  • Team player
  • Exceptional written and verbal communication
  • Bachelor’s degree or equivalent education/experience
  • Prior industry knowledge and customer service experience is preferred

Additional Information

Job Type: Full-time Hours: 10 am to 6 pm

 

Direct Access - Client Service Specialist-Springfield, IL

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and very detail oriented. A strong preference will be shown to any applicants who might have a history of working secured transactions or researching public records.

Responsibilities

  • You will be in direct contact with internal clients –processing orders, resolving any issues, request for assistance
  • Perform due diligence online search requests, involving Secured transactions, liens, litigation and/or bankruptcies for corporate and individual names
  • Ability to respond promptly to internal client questions and concerns
  • Helping clients to use Cogency's proprietary applications (training provided)
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player equally capable of working independently
  • Great written and verbal communication
  • Associates or bachelor’s degree or equivalent training, education and experience preferred.
  • Prior secured transaction knowledge is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full-time Hours: M-F, 9 am to 5 pm

Administrative Assistant- Sacramento, ca

Summary

Supports our clients with updating their company’s corporate information at the Secretary of State database in Sacramento. The successful incumbent will also be highly organized and possess excellent communication skills as they will be tasked with ensuring all administrative responsibilities within our Sacramento office are executed efficiently and on time. This position will also entail researching, document preparation and filing, and customer service.

Responsibilities

  • Document delivery to the California Secretary of State (this will include walking)
  • Develop a working and beneficial relationship with the Secretary of State (SOS) staff
  • Organizing and distributing work to our Client Service Specialists
  • Receive Service of Process from in-person process servers
  • Process mail on behalf of COGENCY GLOBAL clients
  • Answer phones
  • Additional duties to be determined

Successful candidate must have excellent keyboard skills and good knowledge of Microsoft Office products. An associate degree or 2+ years of related experience in an office involved with customer service, legal or corporate legal services transactions is preferred. The candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. You must be able to multi-task effectively, work to high standards of quality and be a team player.

Additional Information

Job Type: Full-time Hours: 9 am to 5 pm

 

Corporate Client Service Specialist- NY, NY

Responsibilities

  • retrieving and filing documents domestically
  • interacting directly with clients and agents by phone and email
  • researching various online state agency databases
  • preparing, reviewing and submitting legal documents to various state agencies
  • creating and delivering various types of MS Excel/PDF charts and reports
  • document editing & proofreading
  • additional ad hoc projects as determined by your supervisor

Corporate transactional experience preferred but not required. BA degree, excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software are required. The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. Must be able to multi-task effectively, work to high standards of quality and be a team player.

Additional Information

Job Type: Full-time Hours: 10 am to 6 pm. As part of our commitment to provide superior service to our clients during the busy season, the successful incumbent will work one day per week from 12:00 PM – 8:00 PM during the month of December.

 

Registered Agent Specialist - dover, de

Summary

We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.

For consideration, please send us your resume and salary requirements.

Responsibilities

  • You will be in direct contact with clients – processing payments, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Working with state websites in order to obtain business’s information
  • Handling large scale billing processes.
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Compensation based on experience related to the position.

Additional Information

Job Type: Full-time; M-F; Hours: 9 am to 5 pm

 

aUTHENTICATION/ LEGALIZATION SPECIALIST - ny, ny

Summary

This is an entry-level position (not for JDs or Attorneys). We are a nationwide corporate service/registered agent provider seeking an entry-level or college student/graduate with excellent customer service skills, and strong computer and research skills including proficiency with Word, Excel and Outlook software.

The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. Must be able to multi-task effectively, work to high standards of quality, and be a team player.

Responsibilities

  • Visiting various State Departments and Consulates to submit Legalization and Authentication order requests.
  • Understanding the processing policies and procedures for each State Department and Consulate
  • Responding to client email and mail inquiries regarding Legalization and Authentication services.
  • Assisting with the day-to-day administrative tasks, such as the corporate team mail distribution, FedEx preparation, answering client calls, etc.
  • Assisting the corporate team with the fulfillment of New York State Publications and other tasks as requested
  • Any additional duties as required or assigned
  • Please note that this position will entail up to 90% travel via NYC train and bus services
  • Enjoys being outdoors and is familiar with the NYC transit system.

Qualifications

  • Self-motivated and can work independently without a need for constant supervision.
  • An excellent record of dependability, flexibility, punctuality, and attention to detail.
  • Must have excellent skills in communication, interpersonal relations, and customer service.
  • Must have excellent computer skills and an ability to quickly learn new programs.
  • Can navigate a smart phone

Additional Information

Job Type: Full-time; M-F; Hours: 9:30 am to 5:30 pm

 

RECEPTIONIST – ADMINISTRATIVE ASSISTANT- Dover, DE

Summary

The receptionist shall serve as the face and voice of COGENCY GLOBAL. He/she will be the primary point of contact for clients, vendors, and visitors. Also, he/she will be accountable for the responsibilities/tasks as outlined below, along with any other duties as assigned.

The receptionist shall also be expected to model and possess these qualities and traits:

  • Take initiative in all tasks both administratively assigned and independently assigned
  • Be assertive and communicate effectively and be comfortable being assertive
  • Be constantly vigilant of how to improve organization and processes around the office
  • Possess the ability to multitask and prioritize many responsibilities and tasks
  • Must be comfortable making important decisions and ensure sound judgment when making such choices
  • Be flexible and adaptable and POSITIVE!
  • Be highly motivated and determined, a “go-getter”
  • Have the vision and ability to be creative

Responsibilities

This list will serve as an evolving outline for tasks and daily management for the receptionist.

  1. Social Events Planning-
    1. Help to create positive morale and a place of community of inclusiveness-
      1. Assisting with annual outing,
      2. Assisting with Christmas party
      3. Assisting with food days
  2. State Runs-(occasional runs but may be asked at any given time)
    1. Take things to state to drop off
    2. Bring back any mail in our box
    3. Obtain state seals and paper when needed
  3. Resignations-
    1. Stat Rep-Resigning as registered agent in assigned states
  4. Administrative Duties-
    1. Primary point of contact for Vendors-
      1. Landlord-maintenance, issues, questions, etc.
      2. Excel Business- Maintain copier/printers, keep track of supplies, serve as point person for all meetings with Excel
      3. Postage Machine-Pitney is our leaser, but I have recently cut the middle man and went straight to Oak Systems they will contact Pitney on our behalf if they can’t answer.
          1. Pitney is the lease contact
          2. Oak Systems- all questions will be fielded here along with supply orders.
      4. Lawn Company
      5. Waste and Recycling
    2. General Maintenance-
      1. Keeping track of maintenance for the building
          1. Scheduling
          2. Keep in contact with landlord for the above and let staff know
      2. Keeping track of maintenance and service for appliances
          1. Warranties
          2. Services
      3. Scheduling for all above maintenance
  5. Staples Office Supplies—
    1. Supplies including but not limited to envelopes, Oak Systems, FedEx, UPS, USPS- more involved with budgeting and balancing this budget, feedback on budget for the next year
    2. Taking inventory and placing orders
    3. Buy supplies within budget and keep track of this budget
  6. Approving Invoices- (See list above)
    1. Will forward to correct department for payment
      1. Vendors
      2. General Maintenance
      3. Staples and Supply Orders
  7. Budget-
    1. Involved in planning for yearly budget for Dover Office
    2. Keep track of budget for office supplies, invoices, and other scheduled events as needed.
  8. FedEx, UPS, USPS aka Regular Mail-
    1. Sort all incoming mail, UPS, and FedEx
    2. Sign for certified mail
    3. VERY IMPORTANT: Notify SOP of arriving all mail and packages. Or notify specific party or CSR of mail and packages.
    4. Meter all outgoing mail in timely fashion using the postage machine
  9. SOP-
    1. Receiving and logging all SOPs that are served-Rejected/Accepted
      1. Maintain the SOP log
      2. Notify SOP team when received or rejected
    2. Utilizing SOP team when needed or have questions
    3. Working in new DCIS to look up entities by name to see if we are agent
  10. Phones-
    1. Answer phone professionally and with cheery greeting
    2. Direct client, vendors, employees in other offices to appropriate department or party
    3. Provide positive and helpful answers to questions that needn’t be forwarded onto another party to best ability
  11. Assisting with Annual Tax Notices
    1. Sorting into envelopes
  12. Greeting visitors
  13. Other duties as assigned

Additional Information 

Job Type: Full-time; M-F; Hours: 9:00 am to 5:00 pm

 

MANAGER OF APPLICATION dEVELOPMENT- MINNEAPOLIS, MN

Summary

As the manager, you will lead teams of developers located in Minnesota and Costa Rica to ensure delivery of high-quality software. We are an Agile development shop using the Scrum framework. You will report to the Senior Manager of Application Development and work regularly with executives, product owners, business stakeholders, and our IS department.

We are looking for a highly technical and personable manager. Exemplary problem solving, communication, and interpersonal skills are required. You must be comfortable handling communication during a crisis as well as coaching one-on-one. You must be able to help teams refine and grow technical skills and mature as professionals, navigate HR policies, write process documentation, hire, fire, and everything in between.

Responsibilities

  • Process management
  • Review, refine, and enforce development procedures to maximize productivity and value
  • Participate in the annual revision of development guidelines
  • Meet regularly with Sr Manager of Application Development and team Scrum Masters to review team performance and discuss changes to improve team productivity
  • Ensure development teams are adhering to code review guidelines/procedures on an ongoing basis
  • Participate in each team’s code reviews quarterly
  • Ensure continued compliance with the Developer Production Access policy and support/ticket handling procedures
  • Encourage, oversee, and ensure strong, agile development practices (by regularly attending team Scrum Events) with a focus on continuous improvement and increased throughput
  • Participate in monthly product roadmap meetings
  • Staff development
  • Build a strong, productive, motivated development and testing staff
  • Directly supervise development team members
  • Hold monthly one-on-one meetings with staff
  • Handle day-to-day supervisory tasks
  • Final approval of PTO requests and notification to HR
  • Review and approval of ADP bi-weekly time cards for direct reports
  • Address performance/procedure violations and ensure Management/HR is aware of major issues; ensure issues are documented (with major issue summaries sent to HR)
  • Facilitate 360° performance reviews ensuring reviews are completed on time with no major surprises
  • Interview and hire strong team members
  • Craft job descriptions and performance expectations
  • Develop a customized training regimen for any new team members
  • Oversee and/or deliver training for new hires during their first 90 days
  • Mentor, train, and coach team members to strengthen development and testing skills and practices
  • Spend dedicated 1:1 pairing time with development and test staff to gain independent insight into their development and testing skills. This should occur on a regular basis for employees and contractors during their first six months of employment
  • Ensure Pluralsight training requirements are met and meeting objectives and review with staff during monthly one-on-ones
  • Address skill and knowledge gaps through focused training and mentoring
  • Assist in organizing quarterly team building/social engagement activities
  • Provide training and oversight to Costa Rica teams to maximize their productivity
  • Planning
  • Assist with annual budgeting and planning
  • Regularly review development team staffing and tooling needs
  • Work with Management to develop departmental budget
  • Manage the relationship with outsourcing vendors as assigned
  • Personal and professional development 
  • Build/maintain proficiency on .NET and SQL programming skills
  • Actively participate in a team’s work through pairing on a problem or participation in an R&D solution at least once per quarter
  • Visit two offices per year with a member of the SR&D team to learn about our business first-hand and build rapport with our users
  • Set a good example for others by getting to meetings on time and responding to emails in a timely manner
  • Regularly participate in webinars that focus on any of the following topics, staff development, recruiting and retaining strong employees, application security and professional growth

Qualifications

  • Friendly, outgoing, respectful, and collaborative communication style
  • Outstanding written and verbal communication skills
  • Strong organizational skills and detail-oriented task management
  • Natural problem-solving and troubleshooting mentality focusing on finding the root cause of issues—technical and personal
  • Creativity and imagination while demonstrating thoughtful critical analysis
  • Mastery of the MS Office suite
  • 3+ years of team leadership or management experience working with Scrum teams
  • 5-10 years of C# .NET development experience building web-based applications using ASP.NET MVC, WebAPI, Angular, etc.
  • 5-10 years of experience developing for SQL Server, IIS, and the Windows platform
  • 2-5 years of experience with Team Foundation Server, Visual Studio, and related technologies
  • A 4-year degree in Computer Science or related major
  • Exposure or experience working with or leading near/off-shore development teams
  • Live in or be in the process of relocating to the Twin Cities. If you are not a local candidate and do not indicate your plan to relocate in your cover email, your resume will not be reviewed
  • Certified Scrum Master

Additional Information

Job Type: Full-time; M-F; Hours: 9:00 am to 5:00 pm

 

Customer Service Specialist- Washington, d.c.

Summary

Are you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Washington, DC team? If you answered yes to these questions, then we have a position you should apply for!

Responsibilities

  • Retrieving and filing documents domestically
  • Interacting directly with clients and agents by phone and email
  • Researching various online state agency databases
  • Preparing, reviewing and submitting legal documents to various state agencies
  • Creating and delivering various types of MS Excel/PDF charts and reports
  • Additional ad hoc projects as determined by your supervisor

Qualifications

  • Prior familiarity with at least one of these service areas
  • Excellent communication and customer service skills
  • Bachelor’s degree
  • Strong computer and research skills (including proficiency with Word, Excel, and Outlook)
  • Precise attention to detail
  • Minimum of 1 year of related prior experience, preferably from a law firm or service company
  • Must work well individually and as part of a team

Additional Information

Job Type: Full-time; M-F; Hours: 9:00 am to 5:00 pm

Compensation is based on experience related to the position.

 

Collections Specialist - Dover, DE

Summary

The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.

Responsibilities

  • Collection calls and/or correspondence in a fast-paced goal-oriented collections department
  • Responsible for monitoring and maintaining assigned accounts
  • Accountable for reducing delinquency for assigned accounts
  • Provide customer service regarding collection issues
  • Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Monthly reporting to direct supervisor
  • High volume communication (verbal/written) to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service
  • Work independently, manage multiple priorities and work well under pressure 
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Qualifications

  • 3-5 years high volume corporate collections experience
  • Strong Microsoft Office Knowledge (Excel, Word)
  • Strong Verbal and Writing skills
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with Great Plains a plus
  • Commitment to excellent customer service

Additional Information

Hours: 12:00 pm to 8:00 pm

 

Scrum Team Member - .NET Software Developer - mINNEAPOLIS, MN

Summary

The primary responsibility of this position is to design, develop, enhance, and implement .NET software systems that support our primary functions as a registered agent and service company. As a developer, you will work with up to 4 other developers and testers. Experience working within a Scrum framework is a plus.  As a member of a smaller development group at a stable, growing company, you will have an opportunity to prove yourself and make a noticeable impact on the organization.

Characteristics

  • Professional
  • Fun-loving
  • A strong problem solver
  • A quick learner
  • Innovative
  • Able to work problems through to completion
  • Curious and motivated to continuously improve
  • A good communicator
  • Willing to disagree with your team and engage in productive debate
  • Facilitative - lead and demonstrate value-add principles to the team and others

Qualifications

  • Software design and analysis
  • UX and UI design
  • Scrum and Agile principles
  • C#
  • Angular 2+, Typescript, rxjs, nodejs, npm
  • Javascript, HTML, CSS, jQuery, etc.
  • VS Code, Visual Studio 2017+, Chrome Developer Tools
  • MS SQL Server - Relational database creation, maintenance, and usage
  • git - source control, peer code review, and pull requests
  • Unit testing - MS Test, Moq, Jest/Jasmine
  • Web application and web service development (ASP.NET Web API, MVC)
  • JSON, XML standards and usage
  • Window 10, Windows Server, IIS
  • Window application development (WinForms)
  • MS Team Foundation Server 2017 or newer
  • MS Office 2013 or newer
  • A B.S. in Computer Science or related field is required
  • 2+ years of experience

Additional Information

Very little travel is required 

 

CLIENT SERVICE SPECIALIST- ALBANY, NY

Summary

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.

Our NO LAYOFF policy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Responsibilities

  • You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
  • Ability to respond promptly to client questions and concerns
  • Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
  • Guiding clients through the process of working with state and local public offices
  • Working with public offices and commercial agents on the client's behalf
  • Reviewing legal documentation –attention to detail is a must.
  • Multi-tasking effectively
  • Excellent customer service skills
  • Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
  • Team player
  • Great written and verbal communication
  • Bachelor’s degree
  • Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Additional Information

Job Type: Full Time, M-F; Hours: 9:30 AM – 5:30 PM

 

ACCOUNT EXECUTIVE- CHARLOTTE, NC & NEWARK, DE

Requirements

  • 3-5 years of sales experience in a business to business environment
  • A proven record and aptitude for acquiring new customers
  • A capability to use the many resources available to generate leads
  • Superior time management and organizational skills
  • Excellent communication and customer service skills (required)
  • Successful selling experience to senior level executives (preferred)

Qualifications

  • Minimum 3 years sales experience with emphasis on inside cold calling activities
  • Ability to sell in a professional consultative style
  • Strong written, verbal and presentation skills
  • Computer knowledgeable

Additional Information

We have an open position based in either our Charlotte, NC or our Newark, DE offices with regular hours of 9:00 AM – 5:00 PM, full-time.

We offer an attractive compensation package including base and commission. Our NO LAYOFF policy, commitment to integrity, fairness and fun and our strong financial performance make us an ideal alternative to the traditional all business organization.

TO APPLY: Please submit your resume to careers@cogencyglobal.com.
Please be sure to include a phone number in your resume.